Services
We watch first. Then we automate.
Three services. One method.
What We Do
Field Discovery
A week embedded with your frontline team. Notebooks, workflow maps, and the three-to-five frictions that matter most.
No slides. No discovery decks. We hand you a hand-drawn map and a one-page report. You decide what to build next.
Billed per engagement
Build
We take the field report and build the automation that kills the friction you identified. Small, focused, iterative.
We hand off running code and a brief guide for whoever inherits it.
Billed per engagement
Sustain
A standing retainer. We keep the systems running, handle edge cases as they surface, and do a fresh field observation every quarter to catch new frictions before they calcify.
Available as retainer
How It Works
Watch
We embed. One week. Notebooks open.
Map
We draw what we found. One page. Hand-drawn.
Build
We automate the workaround. Iterative.
Hand off
Running code. One-page guide. You own it.
Who It’s For
SMEs and in-house teams who know their workflows have friction but can’t stop running long enough to fix them. Three engagements at a time. We don’t subcontract.
Ready to find the friction?
Book a call. No pitch. Just a conversation about what’s not working.
hello@congruence.studio